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Hey, folks!
I had a doctors appointment yesterday. Nothing big, just a check. I arrived at 3, as requested by the office, to fill out paperwork. My appointment was for 3:30 and they wanted to insure we had all our ducks in order and fees paid.
I finally get in to see the doctor at 5:30.
WTF!
I asked the nurse, why the delay?
Overbooked was the reply.
Again, WTF?
I know doctors are a busy group.
The population is aging and aches and pains are growing. More people need to see the doctor.
But what happend to customer service? What happened to caring for the patient? Have we just become cash cows to support the doctors need for a new car or house.
If there had been an emergency, delay would be understandable. Stuff happens.
But to overbook appointments, to try and pack people in to optimize revenue, is BS. My time is as valuable to me as yours is to you.
Show me some respect.
Don't forget, you need me too.
Image courtesy:
www.doctors.com.sg/
I can't believe the Dr. was any happier with this...leaving the office VERY late. The office set-up for many, many doctors needs to be re-vamped. Do they every do efficiency studies? I know I have sat there many, many times waiting and thinking, "If they would only..." It has occurred to me that maybe I should start a business helping them figure out how to run an office. But I think the frustration would just be too great!
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